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Terms of Service

About Us

Suvarna is an online store operated by Gangavathi Traders, offering rice, pulses, ghee, honey, edible oils, pickles, spices and other kitchen staples, sourced directly from APMC Hubli. By accessing or using this website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

Acceptance of Terms

By browsing, creating an account, or placing an order on this website, you confirm that you have read, understood and agree to these Terms of Service, along with our Privacy Policy, Shipping Policy and Refund Policy.

Eligibility

You must be at least 18 years old, or place orders under the supervision of a parent or legal guardian, to use this website and make purchases.

Products & Pricing

We make every effort to display accurate product descriptions, images, weights and pricing. However:

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise
Product images are for representation purposes; actual packaging may vary slightly
We reserve the right to correct pricing or listing errors at any time, even after an order has been placed
Product availability is not guaranteed until your order is confirmed

Orders & Order Acceptance

Placing an order on our website is an offer to purchase. We reserve the right to accept, refuse, cancel or limit any order at our discretion, including in cases of suspected fraud, pricing errors, stock unavailability, or unusual order patterns (e.g. bulk resale attempts placed as retail orders). If we cancel an order after payment has been made, a full refund will be issued.

Payment

We accept online payments (credit/debit cards, UPI, net banking) as well as Cash on Delivery (COD) where available. Full payment, or COD confirmation, is required before an order is dispatched. All online transactions are processed through secure, PCI-compliant payment gateways.

Shipping & Delivery

Please refer to our Shipping Policy for details on delivery areas, timelines and charges. Delivery timelines are estimates and may vary due to courier delays, weather, regional restrictions or other circumstances beyond our control.

Cancellations & Returns

Please refer to our Refund Policy for details on cancellations, returns, replacements and refunds.

Intellectual Property

All content on this website, including the Suvarna name, logo, product photography, descriptions and graphics, is the property of Gangavathi Traders and is protected by applicable intellectual property laws. You may not reproduce, distribute or use this content without our prior written consent.

User Conduct

When using this website, you agree not to:

Provide false or misleading information
Use the website for any unlawful purpose
Attempt to gain unauthorised access to our systems or another user's account
Interfere with the proper functioning of the website

Limitation of Liability

To the fullest extent permitted by law, Gangavathi Traders shall not be liable for any indirect, incidental or consequential damages arising from your use of this website or our products, beyond the value of the order in question.

Governing Law

These Terms of Service are governed by the laws of India. Any disputes arising from your use of this website or purchases made shall be subject to the jurisdiction of the courts in Hubli, Karnataka.

Changes to These Terms

We may revise these Terms of Service from time to time. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.